Refund and Return Policy

Last updated: September 2026

Because most of what we sell is either custom-selected for your specific system or professionally installed as a service, refunds and returns are handled case by case rather than with a single fixed rule for every situation. Here's how it generally works.

Before Installation

If a product hasn't been installed yet and is still in its original, unopened and undamaged condition, message us as soon as possible to discuss a return or exchange. We'll look at your specific order and let you know what's possible.

After Installation

Once a system has been installed, it's a completed service rather than a product that can be "returned." If something isn't working correctly after installation, that's handled through our Warranty Policy rather than as a refund — we'll come assess and fix it.

Custom or Special-Ordered Items

Some equipment is ordered specifically for your project based on the system size and brand you chose. These special orders may not be eligible for return once ordered — we'll always tell you clearly at the time if that applies to your order.

Our Approach

We'd rather have an honest conversation about your specific situation than apply a rigid policy that doesn't fit. If something isn't right with your order, message us on WhatsApp and tell us what happened — we'll work with you to find a fair resolution.